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We currently accept payments from Paypal, Online Banking (Verkkopankit), iDeal and major credit cards, such as Visa and Mastercard (use Paytrail for this). You are also more than welcome to pop in to our shop/offices for paying and picking up your products for free.
When you place an order you will automatically receive a confirmation email from us to confirm that you have placed and paid for your order. We will notify you by email, when we have shipped your order.
We aim to ship your order within 2 working days from the day you placed the order. We have our warehouses in Finland. We offer different shipping methods and the shipping time depends on the method you choose when placing the order. With Free Shipping, we will use GLS or local shipping couriers in Europe (depending on your location) and the typical shipping time is between 2-7 working days from the moment we ship your order. This shipping method is only available for EU. With FedEx shipping the shipping time is between 2-4 working days from the moment we ship your order within Europe. For worldwide shipping (outside EU), the shipping time is between 4-7 working days for FedEx Express Shipping.
Shipping and customs
Shipping time does not take into account local custom processing which may take few days depending on the region. Custom fees and related costs vary depending on the country. Each customer should find out about their local custom fees and if the product can lawfully be imported to the destination. If you order within EU, there will be no customs fees as we ship from Finland which is within EU.
Orders shipped outside of the United States, United Kingdom, or EU countries may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Tespack has no control over these charges, nor can Tespack predict what they may be.
Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
We currently ship worldwide with free shippings to Europe.
Under the European Consumer Protection Act you have a right to cancel your purchase. However, to exercise this right you must notify us in writing by sending us an email to firstname.lastname@example.org within 14 days from the day after you received your order. No right of cancellation, refund or return exists under the Consumer Protection Law once you have used your product, unless the product is defective and you are returning it for this reason. We will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product. We will also refund the cost of standard or recorded postage (the cheapest available shipping method) incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect. In case there is no defect, the shipping fee is payable by the customer.