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The warranty period for our battery cells (mobile chargers) and for backpacks is 365 days either purchased alone or as part of a set. The warranty period for our solar panels is 3 years. The warranty period starts from the date of the purchase. In order to establish the start date for the warranty period, original sales receipt or other documentary proof is needed. Tespack ltd will repair or replace any products with defect due to workmanship or material during the warranty period. Our warranty does not apply to products that have been misused, modified, damaged by an accident or used for anything else than normal consumer use.
In order to receive warranty service, please contact us by emailing to firstname.lastname@example.org or by calling to +358 44 974 8727. After our customer service team has determined the situation and if further actions are required, please return the faulty product to us by mail or courier to our offices in Helsinki or in Amsterdam. Shipping cost will be paid by you. We will return you a replacement or repaired product by mail at our own cost.